F.A.Q.
How exactly does our billing work?
We charge the price of the shirt + shipping as calculated and shown in your cart. No additional charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine for safe, secure transactions. We do not store customer credit card information for any reason. Your transaction with crewenex is safe and secure. We accept PayPal payments directly through PayPal, AMEX, Visa, Discover, and MasterCard. Upon completing a transaction, you will be redirected to PayPal's site. You will not need to register an account if you do not already have one. You can pay on a one-time basis by credit card by selecting the "Don't have a PayPal account option".
Where exactlydo our shirts ship from?
It depends on your order and location. We will ship to you from our closest branch. We have warehouses ready to send your order in Toronto, Canada and the New York State. Most international orders are shipped from Canada.
Tracking number issues?
Absolutely. We provide tracking numbers for all orders in the contintinental US. Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your email.
Please Note: With USPS tracking, the orders will not be tracked outside the US. P/O Boxes and military addresses may not have a tracking number issued
How long will it take your order to get to you?
Since our products are made-to-order, there is some time required to print and dry the shirt and prepare it for shipping. All shirts will be processed and sent for shipping within 2-3 business days after an order has been placed. Average wait times vary depending on where the order was placed from.
For regular shipping, orders are shipped with USPS. People in the US should expect their product at their door within 3-5 business days after ordering.
If you pay RUSH shipping, your order is prioritized for printing and will arrive in 5-7 business days.
Are our products produced in safe facilities under conditions ideal for workers?
Absolutely! We use Alstyle and Guildan brand shirts which are produced in North America. Crewenex supports North American business and complies with all applicable laws mandated.
Can I customize the color of shirt for my order?
YES! We offer more than 20 different colors, including: Black, Charcoal Grey, Daisy, Dark Chocolate, Forest Green, Gold, Irish Green, Light Blue, Light Pink, Military Green, Navy, Orange, Other, Purple, Red, Royal Blue, Sport Grey, Tan, White and three STYLES of ringers, including Black, Navy and Red. However, some colors in some sizes are limited to availability.
Buyers Pro Tip: Dark graphics may not show very well on dark colored shirt, and very light graphics may not appear on very light shirts. To avoid this problem, stick to ordering a dark graphic on a light shirt or a light graphic on a dark shirt.
How do returns work?
Unless there is a manufacturing defect, returns are subject to a $7 restocking fee.
Customers will be responsible for shipping the un-worn product back to the company in its original packaging within 14 days of the original purchase. You will be refunded in full for the T-Shirt (excluding shipping costs). We can only offer a 100% refund for defective orders because we are a custom order business. We can take back shirts that do not fit or you simply want to return with a $7 restocking fee. If you would like to return your shirt, please email us at crewenexx@gmail.com
Please Note: We do not offer refunds for orders outside of Canada and the United States.
Choose the right color!
We are pleased to offer you color options using the color picker. However, not all designs will show up on every t shirt color. For example, a dark blue design on a dark blue T-Shirt will not work. Light graphics are hard to see on light shirts. Be sure to pick design and T-Shirt color that will work well together. If there is a specific design and color of T-Shirt you are looking for but you are unsure if the design will work please email us and ask before you order.
The T-Shirts on our website are available in many different sizes.
Pease consult the sizing chart we have made available to you at the bottom of any page of our website under Support. Exchanges for sizing issues will only be granted in special circumstances. Please email us if you have any further concerns regarding sizing.
We are not responsible for incorrect shipping addresses provided by you in error. Please double-check shipping address before finalizing your purchase.